Refund policy

# Return & Refund Policy – Javiq

Last Updated: May 2026

At Javiq, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

## 1. Return Eligibility

Products may be eligible for return if:

- The item received is damaged, defective, or incorrect.
- The return request is raised within 7 days of delivery.
- The product is unused, unworn, unopened, and in its original condition.
- All original tags, packaging, accessories, and invoices are included.

Javiq reserves the right to reject returns that do not meet these conditions.

## 2. Non-Returnable Items

The following items are not eligible for return or refund:

- Products purchased during clearance, sale, or special promotional offers.
- Opened or used personal care, skincare, beauty, or hygiene products.
- Customized or personalized products.
- Gift cards, vouchers, or digital products.
- Products showing signs of use, damage caused by the customer, or missing original packaging.

## 3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product:

1. Contact us within 48 hours of delivery.
2. Share your order number along with clear photos/videos of the product.
3. Our team will review the request and arrange a replacement or refund if approved.

## 4. Return Process

To initiate a return:

- Email: javiqnaturalbeauty@gmail.com
- Mention your order number and reason for return.

Returns sent without prior approval may not be accepted.

## 5. Refunds

Once the returned product is received and inspected:

- Approved refunds will be processed within 5–10 business days.
- Refunds will be credited to the original payment method used during purchase.
- Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

## 6. Exchanges

We offer exchanges for:

- Damaged or defective products.
- Incorrect items received.
- Products approved by our support team.

Exchange requests are subject to product availability.

## 7. Order Cancellation

- Orders can be cancelled before dispatch.
- Once an order has been shipped, cancellation requests may not be accepted.
- Approved prepaid order cancellations will be refunded within 5–10 business days.

## 8. Return Shipping

- If the return is due to an error on our part (wrong, defective, or damaged item), Javiq will bear the return shipping cost.
- For other approved returns, return shipping charges may be borne by the customer.

## 9. Contact Us

For any return, refund, exchange, or cancellation-related queries:

Javiq Customer Support  
Email: javiqnaturalbeauty@gmail.com

By placing an order with Javiq, you agree to the terms outlined in this Return & Refund Policy.