Shipping policy
# Shipping Policy
Last Updated: May 2026
Thank you for shopping with Javiq. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below.
## 1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, sales, or promotional periods, processing times may be slightly longer.
## 2. Shipping Coverage
Currently, Javiq ships across India.
We are continuously expanding our delivery network and may introduce international shipping in the future.
## 3. Delivery Timeline
Estimated delivery timelines are:
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 5–10 business days
- Remote Locations: 7–14 business days
Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances.
## 4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping promotions may be offered from time to time at Javiq's discretion.
## 5. Order Tracking
Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).
Customers can use the tracking information to monitor the shipment status.
## 6. Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed due to incorrect address details, unavailability of the recipient, or refusal to accept the package, the order may be returned to us.
Additional shipping charges may apply for re-dispatch requests.
## 7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Javiq shall not be responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
## 8. Damaged Packages
If you receive a package that appears damaged:
- Please take photos before opening the package.
- Contact us within 48 hours of delivery.
- Share your order number and supporting photos/videos.
Our team will review the issue and assist accordingly.
## 9. Delays Beyond Our Control
While we strive to ensure timely delivery, Javiq shall not be liable for delays caused by:
- Natural disasters
- Weather disruptions
- Government restrictions
- Transportation issues
- Courier partner delays
- Other unforeseen circumstances beyond our control
## 10. Lost Shipments
If your order is marked as delivered but has not been received, please contact us within 3 days of the delivery notification.
We will coordinate with the courier partner to investigate the issue and provide appropriate assistance.
## 11. Contact Us
For any shipping-related queries, please contact:
Javiq Customer Support
Email: javiqnaturalbeauty@gmail.com
By placing an order with Javiq, you acknowledge and agree to this Shipping Policy.